Frequently Asked Questions . . .
What's included?
1. We include a professional scan of your photo.
2. We include minor retouching for a super clean image.
3. We include exposure correction so the highlights, whites, blacks, and shadows are what they should be.
4. We sharpen the image for the best definition possible.
5. We resize and format the image to the size needed for your print size.
6. We archive the digital image file for you, so if you need a reprint 10 days or 10 years from now it will be available.
7. And finally you get the canvas print to enjoy.
How do I care for the canvas print?
Once it is framed your canvas print should be treated as you would any piece of fine art. Do not position where sunlight will beam down on it for hours. Do not try to clean with water, glass cleaner, or any other liquids. Use a soft dust brush. If your print should become damaged a replacement print will at least cost you less than the original.
How do I send my photo?
Prints and artwork should be sandwiched between cardboard. Slides, transparencies, and negatives should be protected adequately for mailing. Bubble envelopes work pretty good. If sending via postal service are mailing address is: P.O. Box 810, Pine Grove, CA 95665. For UPS/FedX our shipping address is: 14401 Tobacco Road, Pine Grove, CA 95665. If your photos are important to you, a UPS tracking number helps, or getting delivery confirmation from the PO for postal delivery. Insurance is not going to help much because no amount of insurance is going to replace an irreplaceable photo.
What about digital photos?
We also accept digital image files on CD. You can also send your file attached to an email. Compress the image using JPEG before sending. We have made good quality prints (20x24") from relatively small files.
How do these prints compare to the competition?
Our Epson large format printers are considered the standard for print quality in the industry. We custom profile the printer and ink to each type of canvas for outstanding color and image definition. If you are concerned about print fading check fade-resistance tests conducted by Wilhelm Imaging Research (wilhelm-research.com). This company is the authority for digital print fade testing. Then, check our competition and see what canvas media they use. Finally compare prices. If you think our prices are too high we would like to hear from you.
What if I don't like the print or it isn't what I expected?
If the problem is ours, we will correct it and replace the print. If we are working from a low quality original print we will let you know what to expect in a photo enlargement. And sometimes customers send us a processed half-toned photo (from a magazine, for example). You usually get some loss of color and definition from this type of photo.
What if I want more reprints later?
We archive your digital images for long term storage. One version is usually kept on a hard drive, and a second version on CD. So, your digital imags will always be available for any future reprints.
